The Situation
1,000+ badges. Every Monday. 1:00 p.m. deadline. 3,000+ global hires per week.
A Seattle-based Fortune 10 organization was onboarding more than 3,000 people globally per week. At its primary location, a badge team had to produce and deliver more than 1,000 employee badges to new hires by 1:00 p.m. every Monday after in-person orientation. The process was time-sensitive, operationally visible, and dependent on both physical and digital workflow coordination.
The problem was not just speed. The workflow depended on a combination of physical photo-taking processes, badge office operations, event logistics, and existing systems that were no longer optimized for the required volume. The team needed a clearer view of where time was being lost, where the process was slowing down, and which parts of the workflow needed system support rather than more effort.
What We Did
We assessed the current process and the supporting systems, then implemented the changes.
entropy forge was asked to assess the badge delivery process and the systems behind it. We observed how the work moved in practice, identified the bottlenecks, and were responsible for implementation.
Observe how the work moved in practice
We observed workflow inside badging offices and new hire orientation venues to understand how the process actually ran at volume, not how it was documented.
Identify physical process improvements
We identified improvements to physical workflow steps across the badge production and delivery cycle that could directly increase throughput.
Define custom software and data automation opportunities
We identified where custom software and data automation could improve delivery speed and reliability, reducing dependence on manual coordination at critical steps.
Implement the workflow and systems changes
We implemented improvements across physical process, workflow design, and supporting systems — focusing on the workflow itself rather than treating the problem as a staffing or pace issue.
Result
More speed. More margin. Delivered inside the SLA.
- Reduced avoidable friction across critical workflow steps.
Instead of treating the problem as a staffing or pace issue, we focused on the workflow itself and reduced friction at the points that mattered most.
- Workflow and systems changes that supported the SLA more reliably.
The changes addressed root causes rather than adding more effort to a process that was already under strain.
- 1,200+ badges delivered by 12:30 p.m. from a 7:00 a.m. start.
At peak, the improved system gave the operation more speed and more margin inside a time-sensitive workflow.
Why This Matters
This is the kind of problem entropy forge is built for.
A critical workflow becomes harder to run at scale. The visible symptoms show up as speed and coordination pressure. The real fix requires diagnosing and improving the systems layer underneath the work — not pushing the team harder.
If the workflow depends on people pushing harder every week, the bottleneck is in the system, not the team.
Get Started
Have a workflow your team has to "push through" every week?
Request a Workflow Assessment and bring us the process that is getting harder to run as volume grows.
- Focused on one high-friction workflow
- Diagnostic + implementation oriented
- Built around your current systems
- Not a long strategy engagement
Or call us directly at +1 (425) 954-3051